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Your position: Home / Warranty & return policy

Warranty & return policy

CHICWY.SHOP product warranty & return policy

DOA (Dead on arrival) items
If the product arrived broken, please contact our customer service within 7 days after receiving the package and follow the instructions shown in the 7 Days Product Guarantee. 

The battery has a 6 months warranty;
The mainboard and motor are covered by a one-year warranty;
Accessories like training wheels and chargers have a three months warranty;
If one of the above-mentioned components are faulty while still inside the validity period of their warranty, you can demand a new part (mainboard, battery, motor, shell or other part) for free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories.
We will be in charge of all the replacement fees for these components and can offer professional assistance on how to replace the parts.

Local maintenance
Normally the unit would not be defective as a whole but parts of it may wear out. Proper maintenance is essential to get the most out of your unit. Due to the high return shipping fees, we strongly suggest you change or repair the inner parts of the unit by yourself under our professional guidance. In this situation, we request you to open the shell to take some photos or video to determine the problem, which will not affect the warranty in this case.
We will offer you a replacement of the battery or mainboard for free after confirming the problem. If there is a motorbike repair shop in your country, you can also request a quotation and inform us before fixing the item. We will be in charge of the repair fee only if its cost is not more than 20% of the price of the product and is below $60 in total.
Return policy
This type of products can not be returned due to their heavy weight and high shipping fees. We will offer parts replacement, technical support or repair if a fault develops.
If accessories are defective for non-artificial reasons within three months from the delivery date, please send us photos or a video showing the issue, then we can arrange to resend or refund once we have confirmed the issue.
Artificial factors such as dis-assembly, misuse, drops or falls, water damage, unofficial firmware, software modifications or any others causes of damage are not covered by this warranty.
If you cannot charge the device since you received the wrong adapter, we will send you another adapter suitable for your country.
The battery life of the CHICWAY.SHOP will be influenced by the user’s weight, road condition, amount of time spent going up and down hills, time of continuous utilization, temperature and other variables related to the environment. To lengthen the battery life we suggested you to keep an even speed and do not accelerate or stop frequently.
 If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
You are also liable for any import duties or taxes incurred during the return process.

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